Job description
Minimum Qualifications
- “High School Certificate/Diploma or Bachelor Degree Certificate
Minimum Experience
- A minimum of 2 years of experience in a customer focused role in the region
- Experience in the education field is preferred
Job Specific Knowledge & Skills
- Fluent English communication skills, written and oral
- Arabic speaker is preferable
- Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
- Excellent office management skills
Responsibilities
- Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner
- Greet visitors in a friendly and helpful manner
- Have a strong knowledge of the key information about the Academy
- Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
- Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence
- Undertake word-processing and other IT based tasks e.g. database, excel, Internet research
- Produce lists/information/data as required e.g. class lists
- Sort and distribute mail
- Attend and participate in relevant meetings as required
- Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol)
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Assist Admissions team with in-bound and out-bound calls
- Perform other clerical receptionist duties such as filing, photocopying and printing
- Arrange transportation for visitors when require
- Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
- Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
- Assist with tasks assigned as and when required by the management team.
- Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
- Perform other duties as requested by direct and dotted line reporting managers/ supervisors