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Receptionist – Yasmina American Academy

Job description

Minimum Qualifications

  • “High School Certificate/Diploma or Bachelor Degree Certificate

Minimum Experience

  • A minimum of 2 years of experience in a customer focused role in the region
  • Experience in the education field is preferred

Job Specific Knowledge & Skills

  • Fluent English communication skills, written and oral
  • Arabic speaker is preferable
  • Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
  • Excellent office management skills

Responsibilities

  • Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner
  • Greet visitors in a friendly and helpful manner
  • Have a strong knowledge of the key information about the Academy
  • Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
  • Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence
  • Undertake word-processing and other IT based tasks e.g. database, excel, Internet research
  • Produce lists/information/data as required e.g. class lists
  • Sort and distribute mail
  • Attend and participate in relevant meetings as required
  • Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol)
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Assist Admissions team with in-bound and out-bound calls
  • Perform other clerical receptionist duties such as filing, photocopying and printing
  • Arrange transportation for visitors when require
  • Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
  • Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
  • Assist with tasks assigned as and when required by the management team.
  • Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
  • Perform other duties as requested by direct and dotted line reporting managers/ supervisors