Job description
DUTIES / RESPONSIBILITIES
- Comprehensive knowledge of the Hotel, including all departments, services and outlets
- Register guests in line with the established guest registration policy
- Take payment from guests on departure and close their bills accurately
- Sell rooms to walk-in guests at the maximum rate possible
- Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
- File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
- Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
- Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
QUALIFICATIONS
- Secondary Education or equivalent
- Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
- Must have strong experience in using Opera system
- Experienced in handling complaints and work with minimal supervision