3 Open Positions
Full Time Employee
100-499 Employees ยท Call Centers & Customer Care Outsourcing
Job Description
- Monitor and evaluate customer service interactions to identify areas for improvement and implement strategies to enhance customer satisfaction.
- Manage the day-to-day operations of the customer service department, including staffing, scheduling, and workload distribution.
- Monitor customer service performance through metrics and analytics, implementing corrective actions and process improvements as needed.
- Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.