3 Open Positions
Full Time Employee
50-99 Employees ยท Call Centers & Customer Care Outsourcing
Job Description
- Understand the demand of consumers to provide timely service and solutions.
- Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
- Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
- Keep records of customer interactions, process customer accounts and file documents.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Troubleshoot and resolve product issues and concerns.