Job description
IMMEDIATE START – SALON EXPERIENCE REQUIRED – SALARY + COMMISSION
Client Interaction
- Greeting Clients: Welcome clients as they arrive, making them feel comfortable and ensuring they are taken care of.
- Appointment Scheduling: Answer phone calls, emails, and messages to schedule, reschedule, or cancel appointments.
- Managing the Waiting Area: Ensure the waiting area is clean, organized, and stocked with refreshments, magazines, or other amenities.
- Client Check-In/Check-Out: Check clients in for their appointments and ensure a smooth check-out process, including payment and rebooking future appointments.
- Booking Appointments: Use salon management software to book appointments, ensuring accuracy in the scheduling system.
- Managing Schedules: Keep track of staff availability and appointments to prevent double bookings or scheduling conflicts.
- Reminders and Follow-Ups: Send reminders to clients about upcoming appointments and follow up on missed or rescheduled appointments.
- Data Entry: Maintain accurate records of clients’ personal information, preferences, and appointment history in the salon’s database.
- Managing Payments: Process payments for services and products, ensuring that receipts are provided and transactions are accurately recorded.
- Inventory Assistance: Help keep track of product inventory by recording sales of salon products and notifying the supervisor when stock is low.
5. Sales and Upselling
- Product Sales: Promote and sell salon products to clients, providing recommendations based on their needs.
- Service Promotion: Inform clients about special promotions, new services, or loyalty programs to encourage repeat business.
6. Communication with Staff
- Coordinating with Technicians: Relay information between clients and salon staff, ensuring that appointments are ready and services are delivered on time.
- Staff Schedules: Communicate with salon staff regarding their appointments and any client-specific needs or requests.
- Issue Resolution: Notify the supervisor or relevant staff of any scheduling conflicts, client complaints, or technical issues.
- Software Proficiency: Operate salon management software efficiently for bookings, cancellations, and payments.
- Email and Social Media: Manage salon email or social media accounts for appointment scheduling, marketing, or client communication when required.
10. General Office Support
- Filing and Record Keeping: Organize client forms, consent documents, and any necessary paperwork in an orderly fashion.
- Handling Deliveries: Receive and sign for deliveries of salon products or supplies.
Job Type: Full-time
Pay: From AED3,500.00 per month