Job description
How does your working day look like …
- Directing and delegating tasks and giving instructions to the team during the shifts.
- Checking preparations before and during the shift.
- Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
- Train, motivate and evaluate new and existing staff.
- Promote up and cross selling to the associates.
- Respond to guest complains and questions in a timely manner.
- Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
- Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
- Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
- Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and staff.
- Working together with the entire F&B management on new ideas and improvements for the department.
- Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
- Supervising the restaurant opening and closing procedures.
- Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
- Inform the management of any visit of VIP guests to the outlets.
- Ensure that menus are handled properly and replace damaged or outdated materials.
- Being aware of the health and safety requirements for the department and making the associates aware of those.
- At all times keeping good communication with the kitchen about changes, dietary requests, VIPs etc.
- Ensuring daily briefing and allocations gets done and all records kept on file.
- Ensure all staff are following HACCP and Hygiene standards at all times.
Qualifications
Your personality counts more than your CV …
- You’ve gained management experience in a similar role, and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it’s sometimes tricky
- You’re passionate about good food and drinks, and enjoy discovering new concepts
- You’re a doer – and even if you do it wrong sometimes, you openly admit it
- You’re not just bringing your abilities, but also your character
Additional Information
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more…